CONNECT-GO ("CONNECT-GO," "we," "our," or "us") respects your privacy and is committed to protecting the personal information we collect, use, disclose, and safeguard when you visit our website, use our services, complete forms, communicate with us, or otherwise interact with us online or offline.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you may have.

By using our website or services, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

our website(s), landing pages, and forms;

scheduling, intake, application, quiz, and contact forms;

text messages, chat, email, and other communications;

sales, onboarding, support, and partnership interactions; and

services, workflows, and software experiences we provide directly.

If you submit information to a healthcare brand, clinic, telehealth practice, or other business that uses CONNECT-GO infrastructure, that business may also have its own privacy notice that applies to your information. In some cases, that business—not CONNECT-GO—may be the primary party determining how your information is used.

2. Information We Collect

We may collect the following categories of information:

Contact and Identifying Information

name

email address

phone number

company name

job title

account or inquiry details

Commercial and Application Information

information submitted in applications, intake forms, surveys, quizzes, booking forms, and partnership forms

information about your business, services, goals, and operational needs

records of products, services, consultations, or other interactions you request from us

Communications Information

emails, chat messages, call notes, SMS messages, support requests, and related communication records

communication and marketing preferences

Payment and Transaction Information

billing details and transaction-related information when you purchase, contract for, or use services

payment card information may be processed by third-party payment processors rather than stored directly by us

Technical and Usage Information

IP address

browser type and device information

operating system

referral URLs

pages viewed

clicks, session behavior, and timestamps

cookies, pixels, tags, and similar technologies

Health-Related or Regulated Information

Depending on how our services are used, we or the businesses we support may receive information related to health services, treatment eligibility, prescriptions, fulfillment, intake, support, or patient workflows.

Where CONNECT-GO receives or processes protected health information or other regulated health data on behalf of a client, provider, covered entity, or business associate, we do so subject to applicable law, contractual restrictions, and any relevant Business Associate Agreement or similar data protection arrangement.

3. How We Collect Information

We collect information:

directly from you when you fill out forms, schedule calls, apply to work with us, subscribe to communications, or contact us;

automatically through cookies, analytics, logs, and similar technologies when you browse our websites or use our systems;

from service providers, partners, or clients who refer you or work with us on a project; and

from integrations and workflow tools used to deliver communications, operations, support, scheduling, payment, and fulfillment.

4. How We Use Information

We may use information we collect to:

provide, operate, maintain, and improve our website, services, and systems;

respond to inquiries, schedule calls, and communicate with you;

review partnership applications and business opportunities;

provide onboarding, support, customer success, and care coordination services;

facilitate workflows such as intake, provider routing, communication, fulfillment, prescription-related operations, and notifications;

process transactions and send receipts, confirmations, and service messages;

personalize user experiences and improve site functionality, marketing, and conversion flows;

monitor security, detect fraud, prevent misuse, and protect rights and property;

comply with legal, regulatory, contractual, and compliance obligations;

enforce our agreements and policies; and

send marketing or promotional communications where permitted by law and subject to your choices.

5. SMS and Communications Consent

If you opt in to receive text messages from us, you consent to receive SMS notifications, alerts, appointment or scheduling updates, support messages, and, where permitted, occasional marketing communications from CONNECT-GO.

Message frequency may vary. Message and data rates may apply. Text HELP to 1-855-598-4796 for assistance. You can reply STOP to unsubscribe at any time.

Consent to receive marketing text messages is not required as a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors for customer support is permitted. Opt-in data and consent records will be used only for the purposes described and will not be shared with third parties for marketing purposes.

6. Cookies and Tracking Technologies

We and our vendors may use cookies, pixels, scripts, SDKs, and similar technologies to:

remember preferences;

understand traffic and usage patterns;

improve website performance;

support analytics, attribution, and campaign measurement; and

support marketing and retargeting where permitted.

You can control cookies through your browser settings. Disabling certain technologies may affect website functionality.

7. How We Share Information

We may share information in the following circumstances:

Service Providers and Contractors

We may share information with vendors, subcontractors, and service providers that help us operate our business and services, such as hosting providers, cloud infrastructure providers, communication platforms, analytics tools, customer support tools, payment processors, scheduling providers, and workflow or fulfillment partners.

Clients, Providers, and Operational Partners

Where necessary to provide services, complete workflows, or support patient or customer experiences, we may share information with clients, provider groups, pharmacies, labs, customer support teams, or other authorized partners involved in the requested service.

Legal and Compliance Disclosures

We may disclose information if required to do so by law, subpoena, court order, regulatory request, or where we believe disclosure is necessary to protect rights, safety, property, users, or the public.

Business Transfers

We may disclose or transfer information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

With Your Direction or Consent

We may share information when you instruct us to do so or otherwise consent.

We do not sell personal information for money. We also do not share mobile opt-in data with third parties for their own marketing or promotional use.

8. Client-Controlled Information

In some cases, CONNECT-GO acts as a platform, infrastructure, operations, or service partner for healthcare brands and related businesses. In those cases, certain information—including patient or customer information—may be controlled by the client, provider, or brand that engages CONNECT-GO.

If your information was submitted through or collected on behalf of one of our clients, that client may control certain decisions regarding access, correction, deletion, retention, and other data rights. We may direct you to that client where appropriate.

9. HIPAA and Health Information

CONNECT-GO supports healthcare and telehealth-related operations. However, not all information collected through our website or general marketing pages is protected health information under HIPAA.

If we collect or process protected health information on behalf of a covered entity or business associate, we handle that information in accordance with applicable law, contractual obligations, and appropriate administrative, technical, and operational safeguards.

If you are a patient or consumer interacting with a healthcare provider, clinic, or telehealth brand that uses CONNECT-GO, that provider or brand may have separate privacy practices and notices that also apply to your information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

provide requested services;

maintain business and operational records;

comply with contractual, legal, tax, accounting, and regulatory obligations;

resolve disputes;

enforce agreements; and

protect our business and users.

Retention periods may vary depending on the type of information, the purpose of use, and legal requirements.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

request access to certain personal information we hold about you;

request correction of inaccurate information;

request deletion of certain information;

object to or limit certain processing;

withdraw consent where processing is based on consent;

opt out of marketing emails by using the unsubscribe link; and

opt out of SMS communications by replying STOP.

To exercise privacy-related requests, contact us using the information below. We may need to verify your identity before processing certain requests.

13. Age Requirement

Our website and services are intended only for individuals who are 21 years of age or older. By using our website or services, you represent and warrant that you are at least 21 years old.

If we learn that information has been submitted by a person under 21, we may delete that information and restrict or terminate access as appropriate.

14. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, tools, scheduling pages, payment processors, provider portals, or partner services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy notices.

15. International Users

If you access our website or services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy, to the extent permitted by law.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

CONNECT-GO

Email: [email protected]

Phone/SMS Help: 1-855-598-4796