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Straight pricing · No mystery bundle

Know what costs what.
Before you launch.

Connect CRM software is designed to support HIPAA-compliant workflows. It is $0 for the first year, then $99/month, plus utilities. Configured pharmacy automations are included; provider reviews, medication, fulfillment, custom integrations, and other third-party costs stay separate.

PROGRAM COST STACK01 / 05

BASE SOFTWARE LICENSE

$0first year

Connect Telehealth CRM

Websites, intake, calendars, payments, conversations, pipelines, automations, and reporting.

Five clear buckets

Build the stack. See the bill.

Your quote separates the software, utilities, provider, pharmacy, and service costs. No guessing which line covers what.

01 · INTRO RATE

CRM software

$0first year

Then $99/month, plus utilities.

02 · UTILITIES

Messaging + tools

By use

Phone, SMS, email, AI, and other metered services.

03 · PER ENCOUNTER

Provider network

$15–$150

Depends on async review or live consultation.

04 · INCLUDED + THIRD PARTY

Pharmacy workflow + medication

Split

Configured automations are included. Medication, dispensing, fulfillment, shipping, and other third-party costs are separate.

05 · OPTIONAL

Launch + growth

Scoped

Implementation, brand, web, integrations, marketing, and custom development.

$0 for your first year

The core is already here.

Start with the complete branded CRM workspace. After year one, the software license is $99/month, plus utilities.

Explore Connect Telehealth →

✓ Branded websites and landing pages

✓ Forms, surveys, intake, and payments

✓ Calendars, reminders, and conversations

✓ Contacts, pipelines, tasks, and owners

✓ No-code automations and follow-up

✓ Dashboards and operational reporting

Provider network

Pay for the review you use.

Provider network rates sit outside the CRM software fee and show up as their own line.

ASYNCHRONOUS$15–$40per completed provider review

Best for programs that use structured intake and do not require a live visit.

LIVE CONSULTATION$50–$150per completed live visit

For video or phone workflows that require a scheduled provider consultation.

Current partner-network ranges. Final rates depend on the program, states, volume, visit type, and provider network.

Optional USHWN services

Need more than software? Add the right crew.

Use USHWN for the parts you want off your plate. Keep the rest in-house.

BRAND + WEB

Website builds

$300/page

Strategy, copy, design, and build around an approved scope.

CERTIFICATION SUPPORT

Application support

$2,000 + fees

Application prep and coordination. Third-party fees are separate.

CUSTOM DEVELOPMENT

Integrations + builds

$5k–$50k

Non-standard integrations, workflow extensions, and owned-stack work.

ORGANIC GROWTH

SEO

$750+/month

Technical, local, content, and authority work based on scope.

PAID GROWTH

Media management

$2,750+/month

Campaign management. Ad spend is separate.

MANAGED OPERATIONS

Operating support

Custom

Launch, partner coordination, reporting, and day-to-day operating support.

Planning ranges. We’ll confirm the final scope before work starts.

One clean quote

Every cost gets its own line.

You’ll see what is one-time, monthly, usage-based, per encounter, third-party, or custom. That makes launch planning easier—and surprises less likely.

CRM software license$0 year one · then $99/month
UtilitiesMetered
Provider networkPer encounter
Configured pharmacy automationsIncluded
Medication + fulfillmentThird party
ImplementationOne time
Optional servicesScoped

Straight answers

The pricing questions we get first.

Still working through your model? Bring it to the call. We’ll map the cleanest version.

How does the $0 first year work?+

The Connect CRM software license is $0 for the first year, then $99/month, plus metered utilities. Provider reviews, implementation, custom integrations, and third-party costs are separate.

What comes with the base CRM?+

Branded pages, forms, intake, calendars, payments, conversations, contacts, pipelines, tasks, automations, and reporting.

Are provider reviews included?+

No. Provider network work is priced per completed review or live visit and appears as a separate line.

Can we use our own provider or pharmacy relationships?+

Yes, when the systems and program fit. We confirm the connection during setup.

Is there a separate pharmacy-automation fee?+

No. Configured pharmacy automations are included across Connect Telehealth and Connect Scripts. Nonstandard integration work can be scoped separately.

Are medication and shipping included?+

No. Medication, dispensing, compounding, fulfillment, and shipping are handled and billed separately.

Is there an implementation fee?+

It depends on the setup. We price brand configuration, migration, integrations, and launch work from the agreed scope.

Can you give us one complete quote?+

Yes. We separate every recurring, one-time, usage, encounter, pharmacy, and third-party cost in one clear scope.

Your actual numbers

Want the real number?
Let’s map it.

Tell us the program, states, expected volume, provider model, pharmacy plan, and target launch. We’ll build the cleanest cost stack.

PASS-THROUGH PRICING · NO MARKUP

Utility rates

Pay for what you use. These are current pass-through rates and can change at any time when the underlying provider cost changes.

UtilityUnitCurrent rate
Phone + messaging
Outbound callsPer minute$0.0140
Inbound callsPer minute$0.0085
Text messages (US / Canada)Per segment$0.0083
Email
Email sendingPer email$0.000675
Email verificationPer verification$0.0025
Dedicated IPPer month$59.00
Automation
Premium workflow actionsPer execution$0.0100
AI features
Content AI — textPer 1,000 words$0.0900
Content AI — imagesPer image$0.0600
External AI models — inputPer 750,000 words$0.6000
External AI models — outputPer 750,000 words$2.4000
Conversation + Voice AI — messagesPer message$0.0200
Conversation + Voice AI — voicePer minute$0.1300
Reviews AIPer response$0.0100
Funnel AIPer funnel$0.9900
Agent StudioPer 750,000 words$0.2500
Ask AIPer 1,000,000 tokens$2.1100
AI StudioPer 1,000,000 tokens$2.1100
Other
WhatsAppPer conversation$0.0740
Domain purchasePer domain$10.00

Phone and messaging rates shown are current US rates and can vary by region. A2P registration and call-transcription charges are not rebilled. AI is usage-based.