Your information.
Your rights.

01

Please review this notice carefully

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

US Health & Wellness Network ("USHWN") operates Connect as a DBA, including Connect Telehealth and Connect Scripts. This notice applies when USHWN maintains protected health information for a covered healthcare program. Your healthcare brand, independent provider, pharmacy, health plan, or other care partner may provide a separate notice that applies to its own records and services.

02

Your rights

• Get a copy. Ask to inspect or receive an electronic or paper copy of health information maintained about you.
• Ask for a correction. If information is wrong or incomplete, tell us what should be corrected and why.
• Choose how we contact you. Ask us to use a specific phone number, email, or mailing address when reasonable.
• Ask for limits. Request that certain information not be used or shared. We are not always required to agree, but we will review the request.
• Get a disclosure list. Ask for an accounting of certain disclosures made during the prior six years.
• Get this notice. Ask for a paper or accessible copy at any time.
• Use a representative. A legal representative may act for you when properly authorized.
• File a complaint. You can contact us or the U.S. Department of Health and Human Services. We will not retaliate.

03

Your choices

For certain uses—such as sharing information with family or friends involved in your care, fundraising, or some communications—you may tell the responsible healthcare organization what you prefer. Marketing, sale of protected health information, and most uses not described here require written authorization unless the law allows otherwise. You may revoke an authorization in writing for future use.

04

How information may be used or shared

Authorized information may be used or shared for treatment, payment, and healthcare operations; to run and secure the configured platform; and to coordinate work among the healthcare brand, independent provider, pharmacy, payment processor, and other approved services.

Information may also be used or shared when the law permits or requires it—for public health and safety, health oversight, workers’ compensation, judicial or administrative matters, law enforcement, organ donation, coroners or funeral directors, certain research, or to prevent a serious threat. Any use is limited to what is reasonably needed for the purpose.

05

Our duties

We protect the privacy and security of information we maintain, follow the notice currently in effect, and notify affected people when required after a breach of unsecured protected health information. We do not sell patient data or use protected health information from customer workflows for advertising.

Connect Telehealth CRM software is designed to support HIPAA-compliant workflows. A BAA is available for eligible customers and must be in place before PHI is used in the platform. Each customer remains responsible for its configuration, notices, consents, workforce practices, and lawful use.

06

Connected care has separate roles

Connect provides technology and operating support. Independent licensed providers deliver medical care and make clinical decisions. Independent licensed pharmacies decide whether they can accept a prescription and handle dispensing, fulfillment, shipping, and medication-related communication. Each organization is responsible for its own records and privacy duties.

The public contact and scheduling forms on connect-go.com are not patient-intake channels. Do not put diagnoses, medications, treatment details, or other health information in those general fields.

07

Changes to this notice

We may change this notice and apply the updated notice to information already maintained, as permitted by law. The effective date at the top shows the current version.

08

Questions, requests, or complaints

Email [email protected] or write to the address below. If your request concerns care from an independent provider or pharmacy, contacting that organization directly may be fastest.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate for a good-faith complaint.