01 INTAKE
Branded patient front endInformation captured in CRM
The Connect system
Two systems.
One workflow that makes sense.
Connect Telehealth runs the branded CRM. Connect Scripts gives providers a focused place to review and prescribe through Surescripts. Included pharmacy automations keep the handoff moving across both.
$0 covers the base CRM software license. Messaging, phone, AI usage, payments, provider reviews, medication and fulfillment, premium integrations, implementation, and third-party fees can be separate.
Illustrative patient workflow showing intake, payment, independent provider review, the prescribed or not-prescribed decision, a conditional pharmacy handoff, and patient fulfillment or next steps.
CURRENT STEPIntake received
The patient submits the program intake and required information enters the secure workflow.
What connects
A ready CRM. A provider portal. One clean handoff.
Set the two systems up around your program. Keep the right work with the right people.
READY-TO-LAUNCH CRM
Put the complete front end under your brand.
Start with ready-made healthcare CRM tools, then configure your branding, pages, forms, calendars, payments, pipelines, communications, automations, reporting, and approved integrations.- Custom domain, logo, colors, pages, and intake
- CRM, calendars, payments, and conversations
- No-code automations, pipelines, tasks, and reporting
USHWN CUSTOM PROVIDER STACK
Review intakes and prescribe from a purpose-built provider portal.
Connect Scripts gives independent licensed providers a structured portal to review submitted intakes and, when clinically appropriate, electronically prescribe through the Surescripts network.- Structured provider review queues
- E-prescribing through the Surescripts network
- Clinical decisions remain independent; no prescription is guaranteed
Connected workflow
Your team gets the updated info in the CRM.
Intake, payment, provider status, and supported pharmacy updates land in the right place. Your team can see what changed and who handles the next step.
Turn qualified interest into a structured intake.
The brand experience and configured administrative workflow capture the information needed for the next approved operational task.
- Positioning and growth entry points
- Program-configured intake
- Administrative acknowledgment
Clear roles
Connected doesn’t mean everyone does everything.
The system keeps work moving. Each team still owns its part.
Brand + USHWN
CRM setup, admin workflows, marketing, launch support, and coordination across the teams in your program.
- Program operations
- Administrative automation
- Growth and implementation support
Independent provider
Reviews the patient information, documents the outcome, and makes every care and prescribing decision.
- Clinical evaluation
- Clinical documentation
- No prescription is guaranteed
Independent pharmacy
Reviews the prescription and handles acceptance, dispensing, pricing, fulfillment, and shipping.
- Dispensing decisions
- Fulfillment and shipping
- Pharmacy pricing and requirements
Start with what’s ready
Launch the CRM, then connect what matters.
No ground-up build. We set up your brand and workflows, then scope only the unusual systems or connections your program needs.
Map your setup ↗01Existing business systems+
Keep the systems that work. We’ll map intake, tasks, messages, and reporting around them.
02Custom connections+
If a connection needs custom work, we define the data, permissions, testing, and support before we build it.
03Provider workflows+
Send the right intake to the right provider while keeping care decisions with the provider.
04Pharmacy workflows+
Connect a compatible pharmacy relationship when a provider prescribes and the program calls for a pharmacy handoff.
The team behind the setup
Good software is better when it fits how you work.
USHWN sets up the platform and can add launch help, growth, partner coordination, managed operations, and custom technical work.
Brand + website
Positioning, conversion-focused web pages, and program experience design.
Website builds from $300/pageProgram implementation
Workflow design, setup, provider, pharmacy and vendor coordination, and third-party certification-application support.
Certification-application support: $2,000 + third-party feesPatient acquisition
SEO, paid media management, campaign operations, and conversion improvement.
SEO from $750/mo · Paid media management from $2,750/moCustom development
Non-standard integrations, workflow extensions, and enterprise builds. Custom development is not required to launch the core CRM.
Typical scoped work: $5k–$50kThird-party certification-application support does not guarantee approval. Ad spend and applicable spend-management fees are separate. Final written scope and pricing govern.
Built for healthcare
✓ WORKFLOW READY
The right foundation. Your team stays in control.
The CRM is designed to support HIPAA-compliant workflows. Eligible customers can put a BAA in place before using PHI; each team still owns how it configures and uses the system.
See how security works →Platform questions
A connected offer, explained clearly.
Want the short version?
See the 3-minute demo ▶01What makes up the Connect system?+
Connect Telehealth runs the white-labeled CRM and branded patient front end. Connect Scripts handles provider review and configured e-prescribing through the Surescripts network. The CRM is designed to support HIPAA-compliant workflows, and eligible customers can put a BAA in place before using PHI.
02Is Connect Meds a third product?+
No. Connect Meds is the name for the pharmacy automations included across Connect Telehealth and Connect Scripts. It is not a standalone platform, separate subscription, or additional login.
03Does Connect Telehealth make clinical or dispensing decisions?+
No. Independent licensed providers make clinical and prescribing decisions. Independent licensed pharmacies make dispensing and pharmacy decisions. A prescription is never guaranteed.
04Can we keep our existing provider or pharmacy relationships?+
Existing relationships may be incorporated when the parties, contracts, systems, and proposed workflows are compatible. Discovery determines the appropriate configuration.
05Do we need to build software?+
No. The core CRM and front-end tools are already available. Onboarding configures your branding, users, pipelines, pages, forms, calendars, payments, automations, and approved workflows. Custom development is optional for non-standard integrations or extensions.
Launch your branded workspace
Start with what’s ready.
Make it yours.
Show us your brand, program, current relationships, and launch plan. We’ll map the cleanest setup.
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