The Connect system
Connect Telehealth runs the branded CRM. Connect Scripts gives providers a focused place to review and prescribe through Surescripts. Included pharmacy automations keep the handoff moving across both.
$0 covers the base CRM software license. Messaging, phone, AI usage, payments, provider reviews, medication and fulfillment, premium integrations, implementation, and third-party fees can be separate.
A six-step workflow: intake, payment, provider review, decision, pharmacy, and patient next steps.
The patient submits the program intake, and the information lands in Connect Telehealth.
What connects
Set the two systems up around your program. Keep the right work with the right people.
READY-TO-LAUNCH CRM
USHWN CUSTOM PROVIDER STACK
Connected workflow
Intake, payment, provider status, and supported pharmacy updates land in the right place. Your team can see what changed and who handles the next step.
The brand experience and configured administrative workflow capture the information needed for the next approved operational task.
Clear roles
The system keeps work moving. Each team still owns its part.
CRM setup, admin workflows, marketing, launch support, and coordination across the teams in your program.
Reviews the patient information, documents the outcome, and makes every care and prescribing decision.
Reviews the prescription and handles acceptance, dispensing, pricing, fulfillment, and shipping.
Start with what’s ready
No ground-up build. We set up your brand and workflows, then scope only the unusual systems or connections your program needs.
Map your setup ↗Keep the systems that work. We’ll map intake, tasks, messages, and reporting around them.
If a connection needs custom work, we define the data, permissions, testing, and support before we build it.
Send the right intake to the right provider while keeping care decisions with the provider.
Connect a compatible pharmacy relationship when a provider prescribes and the program calls for a pharmacy handoff.
The team behind the setup
USHWN sets up the platform and can add launch help, growth, partner coordination, managed operations, and custom technical work.
Positioning, conversion-focused web pages, and program experience design.
Website builds from $300/pageWorkflow design, setup, provider, pharmacy and vendor coordination, and third-party certification-application support.
Certification-application support: $2,000 + third-party feesSEO, paid media management, campaign operations, and conversion improvement.
SEO from $750/mo · Paid media management from $2,750/moNon-standard integrations, workflow extensions, and enterprise builds. Custom development is not required to launch the core CRM.
Typical scoped work: $5k–$50kThird-party certification-application support does not guarantee approval. Ad spend and applicable spend-management fees are separate. Final written scope and pricing govern.
Built for healthcare
The CRM is designed to support HIPAA-compliant workflows. Eligible customers can put a BAA in place before using PHI; each team still owns how it configures and uses the system.
See how security works →Platform questions
Want to map it to your program?
Plan my launch ↗Connect Telehealth runs the white-labeled CRM and branded patient front end. Connect Scripts handles provider review and configured e-prescribing through the Surescripts network. The CRM is designed to support HIPAA-compliant workflows, and eligible customers can put a BAA in place before using PHI.
No. Connect Meds is the name for the pharmacy automations included across Connect Telehealth and Connect Scripts. It is not a standalone platform, separate subscription, or additional login.
No. Independent licensed providers make clinical and prescribing decisions. Independent licensed pharmacies make dispensing and pharmacy decisions. A prescription is never guaranteed.
Existing relationships may be incorporated when the parties, contracts, systems, and proposed workflows are compatible. Discovery determines the appropriate configuration.
No. The core CRM and front-end tools are already available. Onboarding configures your branding, users, pipelines, pages, forms, calendars, payments, automations, and approved workflows. Custom development is optional for non-standard integrations or extensions.
Launch your branded workspace
Show us your brand, program, current relationships, and launch plan. We’ll map the cleanest setup.
Prefer email? [email protected]