Program strategy
Turn the concept into a clear offer, patient journey, relationship map, operating model, and launch scope.
- Offer and audience definition
- Workflow and responsibility mapping
- Launch requirements and priorities
Services by US Health & Wellness Network
Build the program.
Run it without the chaos.
Start with a ready-to-launch healthcare CRM and provider workflow. Then add the implementation, provider and pharmacy coordination, growth, and hands-on operating support your program actually needs.
$0 covers the base CRM software license. Messaging, phone, AI usage, payments, provider reviews, medication and fulfillment, premium integrations, implementation, and third-party fees can be separate.
Illustrative service journey from program planning through launch and ongoing improvement.
WORKSTREAM · DISCOVERYTurn the idea into a working plan.
Stage 1 of 5: Plan
We map the patient journey, team responsibilities, operating handoffs, systems, launch requirements, and the first useful version.
The operating help around the platform
Use what you need.
Skip what you don’t.
Connect Telehealth and Connect Scripts provide the connected system. USHWN helps shape, configure, connect, and operate the program around it.
Brand + front end
Create the customer-facing experience and configure the white-labeled CRM under your brand.
- Website and conversion pages
- Intake, payments, calendars, and messaging
- Pipelines, automations, and reporting
Provider workflow
Configure how submitted intakes move into Connect Scripts for independent provider review and documented outcomes.
- Program-specific review routing
- Provider onboarding coordination
- Surescripts workflow configuration
Pharmacy coordination
Map the conditional handoff after a provider prescribes and configure supported pharmacy-status automations across the two systems.
- Existing relationship evaluation
- Workflow and exception mapping
- Approved operational updates
Patient acquisition
Build a practical growth engine around the program instead of handing you a disconnected stack of campaigns.
- Positioning and conversion strategy
- SEO and paid-media operations
- Performance review and iteration
Managed operations
Add ongoing administrative support, workflow monitoring, provider, pharmacy and vendor coordination, reporting, and improvement.
- Operational playbooks and ownership
- Exception and follow-up workflows
- Continuous process improvement
Pick your level of support
A clean starting point for every stage.
You can start with configuration only, bring us in for launch, or keep USHWN involved as your Operating Partner under a defined services agreement.
Platform setup
Best when your team already owns the offer, operating relationships, and day-to-day operation.
- Connect Telehealth configuration
- Core branded workflows
- Team onboarding and handoff
Program implementation
Best when you want one team helping translate the plan into a coordinated launch.
- Discovery and operating design
- Platform and operating-relationship configuration
- Testing, training, and launch support
Ongoing support
Best when you want continued administrative, growth, or technical help after launch.
- Managed operating workstreams
- Growth and reporting support
- Workflow changes as you scale
Every engagement is scoped in writing. Recurring platform access, one-time implementation, variable network usage, third-party costs, and optional custom work are shown separately.
How we work
Simple enough to follow.
Detailed enough to launch.
- 01
Map it
Clarify the offer, audience, workflow, operating relationships, systems, owners, and launch target.
- 02
Configure it
Set up the brand experience, CRM, provider workflow, automations, roles, and reporting.
- 03
Test it
Walk through realistic scenarios, handoffs, exceptions, notifications, and team responsibilities.
- 04
Run it
Launch the approved version, watch the workflow, and improve it as the program grows.
When the standard setup is not enough
Connect the edge cases without rebuilding the core.
The ready platform handles the normal launch. Nonstandard integrations, owned-stack components, data migrations, API work, or enterprise extensions can be scoped separately.
Explore custom development →Clear roles, less confusion
We help run the operation.
Licensed professionals run the care.
USHWN provides administrative, coordination, marketing, management, implementation, and technology services. Independent licensed providers make clinical and prescribing decisions. Independent licensed pharmacies decide whether to accept and dispense prescriptions and handle pharmacy services.
See the operating model →Services FAQ
The practical questions.
Have a program with unusual requirements?
Talk it through with us ↗01What services does USHWN provide?+
USHWN provides program strategy, implementation, CRM and workflow configuration, provider, pharmacy and vendor coordination, growth support, managed administrative operations, and optional custom development around Connect Telehealth and Connect Scripts.
02Do we need every service?+
No. Start with the platform configuration and add only the launch, operating, growth, coordination, or technical support your organization needs.
03Can USHWN work with our existing providers or pharmacy?+
Potentially. Existing independent-provider and pharmacy relationships can be evaluated during discovery. Compatibility depends on the program, jurisdiction, contracts, systems, medication type, and required workflow.
04Is custom software required?+
No. Connect Telehealth is a ready-to-configure, white-labeled healthcare CRM, and Connect Scripts provides the connected provider workflow. Custom development is optional for nonstandard integrations or extensions.
05Does USHWN provide medical or pharmacy services?+
No. USHWN provides administrative, coordination, management, marketing, implementation, and technology services. Clinical decisions are made by independent licensed providers, and pharmacy services are provided by independent licensed pharmacies.
06How is the work priced?+
Your proposal separates recurring platform access, one-time implementation, variable network usage, third-party or pass-through costs, and optional custom services. Only the components required for your approved scope apply.
Start with the real operating picture
Show us what you’re building.
We’ll map the cleanest way to launch it.
Bring the brand, program, operating relationships, systems, and target timeline. We’ll separate what is ready, what needs configuration, and what should be scoped.
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